An account becomes delinquent if an amount remains unpaid one month after the statement due date. A Notice of Intent to Disconnect is generated the next business day after an account becomes delinquent. A $5.00 penalty and 1% interest on the past due balance is applied to the account at the time of the Notice.
If the Total Due Now to Avoid Disconnection is not received by 5pm BEFORE the Disconnect Date noted on the Notice of Intent to Disconnect, a $75 fee is applied to the account. If service is disconnected, a $75 reconnect charge is added. If the reconnect is requested after normal business hours, overtime and mileage is added to the amount due. Once disconnected, all amounts up to the disconnect date are due before service will be reconnected.
If you are having trouble paying your bills, please contact the office in advance of your shut off date. You can also visit our website here for more information on assistance programs available.