Here we have answers to some of your most frequent questions. If you have any questions that are not covered here, feel free to call the office.
If you will be gone more than one month, provide us with a forwarding address AND phone number or sign up for electronic billing and get your bills via email.
It is the responsibility of the property owner to notify our office of the appropriate move in and move out dates to ensure accuracy in billing. We will list the renter on a sub-account, and a duplicate copy of the bills and correspondence related to the account will be mailed to the renter.
If you are using a realtor, be sure to have the listing agent email a copy of the first and last pages of the listing agreement so we may release the monthly usage information. This will give the prospective buyers a general indication of previous electrical usage.
When your property has a closing date, please contact the office to make us aware of the upcoming change to a new owner. We require both the buyer and the seller to contact us to set up the service correctly.
Park Electric offers a comprehensive Customer Service Portal for our members to use to view and pay their pills online. If paying by credit card or e-check a convenience fee of $3.95/$300 will be applied to the payment you make. Electronic payments will be posted instantly to your account. If you are a renter on Park Electric lines, you can use the "Quick Pay" feature on the Customer Service portal to make a payment to your account. To pay online click HERE. For those who are using other online payment services such as your private bank's bill pay, please keep in mind there is often a third party involved in the processing of your payment. This will sometimes cause the payment to arrive later than one would anticipate.
Statements are sent out on or about the 1st of each month for usage from the previous calendar month. Due date is the 15th. The bill is considered late if we do not receive payment by 5 pm on the 15th.
An account becomes delinquent if an amount remains unpaid one month after the statement due date. For more information on the process of delinquency and disconnection, please click here.
Park Electric offers it's members the ability to view your current and past bills online. Click here to view your bill online. From there, you can view your bills, payments and usage as well as sign up for electronic billing, make payments and set up autopay.
Go paperless! Park Electric offers the ability to receive your bills via email. You can sign up for this service through our online bill viewer mentioned above or you can call the office and ask us to set you up. For full bill pay automation, go with electronic billing and ACH bill pay.
Park Electric offers the ability for your bill to paid automatically from your checking or savings account every month. With this service we offer a $1.50 bill credit and we will automatically deduct the balance due on or near the 15th of every month. The bill credit is extended to members who use the ACH form and send it into the office. For members wishing to pay their bills automatically with a checking or credit card, visit our Customer Service Portal to get set up. Go paperless by combining this service with our electronic billing.
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